Ask most Cabo Rojo locals, at least those who frequent the downtown pueblo, about Piccadilly's. You'll probably get rave reviews. They have great baked potatoes, reasonable prices, friendly staff, and free WiFi Internet. And all of that is true.
However, when I visited Piccadilly's on January 27th, 2009, I was unable to make the jump from new customer to Piccadilly fan. And, I'll tell you exactly why below. In my opinion, it's that small town mentality striking again and again here in Cabo Rojo and in small towns throughout Puerto Rico.
I know you fans are going to say "lighten up"... Piccadilly's has a down to earth, homey atmosphere. For the most part, I'll agree with you. I'm no city slicker... no fast talking New Yorker here.. that's for sure. However, regardless of the atmosphere, I also want to get what I pay for.
I walk into Piccadilly's and instantly my eyes are drawn to their combo ad board, which features 5 or 6 different sandwich combos with photos. Great work! I thought: "Wow, this stuff does look good."
I'm a very decisive person. Within 30 seconds, I knew that the Combo #1, a grilled chicken burger was calling my name. The picture showed a perfect juicy chicken breast that looked to be about an inch thick considering the proportions of the photo. You locals can go there and check it out first hand if you don't believe my description is accurate.
So imagine my surprise when I receive something that looked like a re-heated "Sloppy Joe" with a light sprinkling of chicken pieces. Staff assured us that it was a full breast they just decided to chop up. I beg to differ, but the jury is still out on that since I did not come equipped with my scale during this particular lunch break.
After a request, they added a few more bits of chicken. A few more, not a lot more, and certainly did not send it back with a nice full chicken breast hoisted up on those toasty buns.
How was it? Well, it tasted reasonable for a Sloppy Joe style chicken bit sandwich. But it was certainly nothing like I would imagine that inch thick, juicy, white meat chicken breast sandwich (from the picture) that caught my eye and stimulated my salivary glands!
On the way out of the store, we asked to make sure we did not order the wrong thing. I was really hoping I had. Their answer was disappointing, and to the effect of (not verbatim):
We chop all our stuff here up like that. We don't make it like the picture.
Yes - I already figured that much out very quickly!
So the obvious question is: Why do you keep a picture of a beautifully grilled chicken sandwich up on the menu board if you don't serve it?
Piccadilly's Owner/Manager: Please fix your menu. You lost all of my future business today. However, other residents of Cabo Rojo are much more forgiving. Please serve them what they see in the picture or take the picture down from now on, ok?
You do have a very nice little restaurant, serve great baked potatoes, have reasonable prices, have friendly staff, and offer free WiFi Internet. Now add an accurate menu and you just to the next level of customer satisfaction!
PS - Friend's Cafe does serve a nice (real) grilled chicken sandwich just around the corner; although they still serve nasty movie theater style nacho chips as the side, which completely ruins the whole healthy vibe you get from eating the sandwich. They have yet to have sense enough to throw out the loitering teenagers so that the "cash bearing" customers can come in and enjoy the environment, actually find a seat, and give their money to you!