El Cine Mayaguez - The Little Theater That Could?

Feb 1 2009 19:07 by The Insider
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Replies: 62

UPDATE: "El Cine" Mayaguez Alerts

As I informed you, Cinevista went belly up, "busted flat in Baton Rouge" (as Joplin/Kristofferson did sing).

What should we call this "cine"? Well, let's call it "El Cine"!

El Cine quickly popped up to keep the Mayaguez Town Center location (a stone's throw from the university) operating. For a Puerto Rican company, they did this marvelously quickly! You can tell by the name how fast things progressed..

Simple. It might even turn out to be brilliant at some point in the future. :) A little reverse branding. We'll see how it works out in time. Watch for a possible name change in the future due to conflicts with web search and website domain names.

I first checked in on El Cine back around November 2008. Their staff looked disorganized. They had no sign with the movie listings/times posted. They had a printout available at the desk to scan. The line up was a bit of a free for all.

However, I just dropped in to re-check "El Cine" again last night, and I can tell you that they have now made significantly no progress. ;)

I am being a little sarcastic here, but I'll explain, and then I'm going to tell you all why I think you should support and give your thumbs up to "El Cine" who saved the theater after Cinevista's "possible" mismanagement drove that franchise into the ground, leaving Cabo Rojo residents and University of Mayaguez students (i.e. those without cars/scooters) robbed of one of their key weekly entertainment options.

El Cine does appear to be making slow progress. However, if you look around, it seems more or less clear that it's a cash flow issue, at least in my estimation. Certainly, not just everyone has the funds available to invest and maintain operations that quickly, and if we had some behind the scenes input, I'm sure we'll find out it was an 11th hour partnership that required a lot of begging and pleading for the funds needed to dive into bed with the project. They did it. However, we're going to have to deal with cotton sheets instead of silk for a while in this new romance.

During my last visit (January 31st, 2009), I saw their new movie display board still in the box against the wall, awaiting installation. They don't have it up yet, but it's at least there. Staff were giving out tickets by writing in pen on blank tickets. The lineup was more or less created by the customer's own "line up logic" who are (of course) familiar with how that should generally happen. We are all very well trained consumer monkeys you know.

Problem Statement:

  • El Cine is not yet operating at a highly professional level yet, likely due to funding.

Solution Options:

  • Local movie goers should continue to support El Cine. Choose it when you can over Caribbean Theaters in the Western Plaza, or the Hormigueros theater.
  • El Cine must be extra diligent in getting standard systems in place, including the movie board, line up organization, and a ticket printer.
  • El Cine might consider entering niche markets like re-runs of old favorites. Coordinate with the university student council to find out what past hits, or focus group specific documentaries, would commit the students to attend.
  • Please don't bring back the beer. It's hard enough to keep people quiet during a movie.

El Cine - Please get some rope barriers to help channel your line up correctly.

El Cine Management: We would welcome an official statement from you regarding your progress so far, your plan, and your target time line.

Watch Movies at El Cine, Mayaguez Town Center - Movie Listings

The Insider

Feb 1 2009 19:07 by Lucyce

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Replies: 0

As an avid movie goer I loved going to cinevista in the Mayaguez Town Center but it was rather an inconvenience parking the car climbing a flight of stairs just to try and reach for the time schedules for the movies when the theater was closed. Please start posting your time schedule outside next to the movies playing believe me you will be surprised to see a crowd.
Feb 1 2009 19:07 by admin

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Replies: 0

El Cine has not made much progress since I last reported. They still don't adequately manage the line-up flow, they have no ATM, the movie board was not installed, they still do handwritten tickets which they apparently prepare ahead of time. You have to look at a paper printout on the desk in order to see the movie times. They have a few sheets available there. The still have M&Ms from the Indiana Jones summer movie.

I recommend that they do a co-operative promotion with businesses in the food court where they do joint advertising of "FREE movies for 1 week", trying to pack the theaters and build a loyal clientele who may return more frequently. Enter the movie for free and get your choice of a $1 off coupon for any combo order at the food court. Popcorn and drinks at regular rates.

Have a basic website in place before doing it so that they can post the times. It can be a free blog (or Facebook group) as long as someone updates it.

Have a print out with upcoming movie releases on it to give to every customer as they pay, with info about the theater, and ask for their "email addresses" to build a list.

Then they can (with micro cheap software) email all those signed up to remind them of new movies, invite them for special events, and provide special coupons, etc.

With an ounce of organization and an ounce of marketing, they can turn it around.

FYI - I noticed a manager-type talking and doing very little behind the counter. He should be reminded he does not work for Microsoft. Every man needs to be working and helping customers not loafing around, owner/manager or not.

Also - the movie times do not seem to be displayed at Caribbean Business anymore.

Thumbs down on Q1 2009 progress.

Management: Contact me if you would like some insights into how you can do much better. You need definite help in marketing and operations, I assure you.

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